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Our Technical Support Keeps You Out of Trouble

Upon our professional customer service team’s receipt of a customer's enquiry, we will work closely with the customer to resolve all the technical problems. We have two levels of Technical Support services for you to choose.

 

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Free Support

This support level is ideal for all potential and existing customers who are familiar with the technical aspects of our products, possess strong technical know-how, and require only a minimal level of technical support from StorageVault™. Free Support includes:

All StorageVault™ administration and user guides
White papers and other documentations
Access to the FAQ
Access to StorageVault™ Forum
Access to the first level of the Live Chat Support


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Premium Support

This support level is ideal for customers who require having software upgrade whenever there is a new version StorageVault™ Backup Software released, and a high support level from StorageVault™. It comes with more communication options as well as faster response time to the subscribed customers. Premium Support includes:

 

All services included in Free Support
Access to the second level of the Live Chat Support
Software upgrades
Email support
Phone call back support
Remote troubleshooting
Weekdays with target response time of 1 hour
Weekends with target response time of 8 hours

 

Contact us immediately to understand the details of these support packages.

 

Compatible With

windows

Windows
•95 •98 •ME •NT
•2000 •XP •VISTA •7

Windows SERVER
•2000 
•2003 •2003R2
•2008 •2008R2

mac Mac OS X
v10.x
linux Linux
Kernel 2.2 or above (e.g. Redhat 6.0 or above)
Sun_solaris Sun Solaris
2.5 or above
Novell_NetWare Novell NetWare
5.1 or above

javalogo

Java

Compatible With

exchange

logo_sql_server

oracle

lotus

mysql

Partner's Access



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